Multi-factor Authentication (MFA) Fob – Programming & Assigning

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Information Technology

Version: 2.0 (04/06/2023)

Multi-factor Authentication (MFA) Fob – Programming & Assigning

Important Information

This document explains how to program and assign a Multi-factor Authentication (MFA) fob to an end-user. The MFA fob is an alternative MFA method provided by the City of Fort Collins if the end-user is unable to setup their phone with the Microsoft Authenticator App.

Step One – Assign Fob to End-user

Obtain a new fob from inventory.
Update Fresh Service and assign fob to the user:
1. Log into Fresh Service support.fcgov.com
2. On the top right, search for the user that you will be assigning the fob to:

Select the user, and click Assets & then Assign Asset:

Search for the fob by either serial # or asset # (on the back of the fob) and click the auto-populated fob to assign:

Step Two – Program the Fob

Download & install the Microcosm programming software available here:
1. \\efp\techshare$\Microcosm
You will also need a USB Near Field Communication (NFC) reader (plug in reader prior to launching the Microcosm app).
Have the user log into https://portal.office.com. (This can be done through an incognito browser if desired).
Click the initials or picture on the top right and choose View Account:

Click Update Info under Security Info:

Click Add sign-in Method:

Choose Authenticator app and click Add:

Click I want to use a different authenticator app:

Click Next:

With the QR code on the screen, zoom the browser in to about 200%, then start the Microcosm application. (Make sure the QR code and application are on your primary screen).

(Note: Don't click Next, leave this window up) (Example of screen, with QR zoomed in)

In the Microcosm application, make sure Card Reader is set to the USB attached reader, then select Specify a seed value:

Click the QR code to generate a seed value:

Press the power button on the fob, then set it on the NFC card reader.
Click Program Token. If successful, you will see 'programmed successfully in the log on the right side of the application:

Go back to the portal website and click Next:

click next

Enter the 6-digit code from the fob, then click Next:

If done correctly, you should see a screen like this:

If the code does not take, go back to the Microcosm app, scan the QR code, and try to program the fob again.
Log out of the portal and give the fob to the user.
Finished!

Further Knowledge

Add Multi-Factor Authentication (MFA) to New Phone

Confirm Microsoft Authenticator app is properly set up - Properly Enrolled in MFA

Getting Help

If you encounter any issues or have any further questions, please contact your IT Service Desk by creating a ticket at https://support.fcgov.com/support/home